Frequently asked questions Questions
Get started
Do you have sample access?
You get full access to the program's features and can use it for free a certain number of times each day.
Does MediVox work on PC, mobile and tablet?
Yes, you can. You can use MediVox on your mobile, tablet or PC, without the need for installation. This makes it easy to document consultations wherever you are.
Does it require additional equipment or installation?
You don't need any additional software or installation. MediVox works in the browser, but the quality of the microphone may affect the transcription result.
Do you offer training for doctors and other healthcare professionals?
Answer. We have demo videos available that show how MediVox works. In addition, you can use the booking button on the site to arrange a walkthrough, either of the entire system or of specific features you would like more information about.
Prices and subscription
Do we have to commit to MediVox?
We don't. We want you to use MediVox because you're happy with the solution - not because you're tied to it.
You can cancel at any time.
For customers who want even better prices, we also offer binding agreements at a reduced cost.
Why are your prices inclusive of VAT?
MediVox has chosen to state prices INCLUDING VAT for the reason that many health enterprises are not exempt from VAT. This makes it incorrect to state prices without VAT.
How do I pay?
It's best to pay by credit card, but we also accept invoices for a fee.
Do I have to pay full price the first month?
No, you don't. You pay for the number of remaining days of the current month when you become a paid access subscriber. Then you pay full price for all subsequent months.
What happens when I resign?
When you cancel your subscription, it is stopped from renewing.
You retain access for the rest of the month.
How MediVox works
What is the difference between Basic and Advanced medical transhipment?
Advanced medical transcription builds on the basic functionality by using specialty-specific templates.
These templates contain structures and guidelines that allow the journal note to be adapted to the chosen specialty, providing a more precise and professionally relevant result for specialists.
How is transcription created?
Transcription is created by establishing a secure and encrypted connection from your microphone via your web browser to an AI-based service running in the cloud. Every time a word is recorded, it is immediately processed and prepared for the next step in the documentation process. With data stored in Norwegian data centers, we ensure that all information is handled in accordance with GDPR regulations and maintains the highest security standards.
How does transcription become documentation?
Once the pre-information is collected and the transcription is ready, the information is sent encrypted via API to an advanced AI service. Our system, trained on medical documentation, generates a complete journal note with all the details from the consultation. The document is available in an easy-to-use text editor for review and editing, before being easily copied into your medical system, saving time and ensuring seamless integration.
Why do I get such poor quality transcripts?
Very often, bad transcription comes from bad audio. It simply becomes too difficult for the microphone to capture the sound, leaving the AI unable to register what is being said.
If you experience poor quality of the transcription, we recommend that you try some measures:
Reduce background noise
Move the microphone closer
Try a different microphone
If this doesn't help, we recommend contacting customer service so that we can figure it out together.
Does Medivox support both physical and digital consultations?
Features. MediVox has built-in support for both physical and digital consultations.
How do you handle uncertain or incomplete information in the conversation?
MediVox is designed to highlight uncertainty, not hide it. If the system is unsure about certain words or phrases in the transcription, these are clearly marked in the text. This makes it easy for healthcare professionals to identify, check and, if necessary, correct the content before the journal entry is approved.
The documentation is always reviewed and quality assured by healthcare professionals.
Templates and specialties
What are custom templates and how are they used?
These are templates that are set up for your specialty. They make the journal entry more focused on your specialty and your investigations.
Can I customize the templates for my own practice?
Answer. For enterprise users, we can set up customized templates for each practice. This makes it easier to customize journal notes to your routines, while giving you a single price for your subscriptions.
Can I use MediVox with multiple specialties?
Right. When you create your user, you choose which specialties you want. This determines which templates you get access to.
You can select multiple specialties and you will then have access to the templates for all selected specialties.
The specialties can be changed at any time in the user profile, allowing you to add or remove specialties as needed.
Privacy and data security
Where is data stored?
Data is stored on our own servers in Norway
Do you have servers in Norway?
Yes! We use cloud services in Norwegian data centers.
Is data used for training AI models?
No, it doesn't. MediVox does not use patient or user data for training AI models. Data is only processed to deliver the service, in line with applicable privacy legislation.
Do you have a data processing agreement?
Yes, we have a data processing agreement, you will see this as a step in the registration process, where you will be able to read it before you have to approve it to create a user.
Is MediVox CE marked as a medical device?
Yes MediVox is CE marked as a medical device
Are the audio recordings saved?
The audio recordings are never stored, they are processed in real time.
Clinical responsibility and quality
Can MediVox make clinical assessments or decisions?
Warning. MediVox is solely a transcription and documentation tool and is not intended to make clinical judgments or decisions. All medical responsibility lies with healthcare professionals, who use their professional expertise to assess and approve the content.
Is MediVox quality assured or clinically validated?
MediVox is used daily by several doctors, including two of the founders who themselves have a medical background. The system has been developed with a focus on safety, quality and correct documentation.
We conduct continuous testing and quality assurance to ensure that transcripts and templates work in line with clinical practice.
Notice: MediVox is a documentation tool and does not replace a medical assessment by a healthcare professional.
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